About

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The Student Technology Integration course, open to students in grades 10, 11, and 12, is a semester long, hands on study of technology integration in an educational context. Students will be required to assess problem sets throughout the day and define the best approach to addressing or solving the problem. In addition to solving problems for students and teachers, students will be required to complete and maintain several running projects that address problems or solutions in educational technology integration. The course also asks students to have a prior understanding of Apple OS, Microsoft Windows OS, and the iPad iOS. To be considered for Help Desk, students are required to interview with the Instructional Technology Specialist, members of the Burlington Public School Ed Tech Team, as well as the BHS administration. Interviews are held in the late spring. Upon successful completion of Student Technology Integration I, and with the approval of the Instructional Technology Specialist, students may elect to enroll in Student Technology Integration II.

*In addition to skills and knowledge related to educational technology, Help Desk students should possess strong research, writing, and critical thinking skills. Students are also expected to be self-motivated, independent learners.

Supporting Course Documents:
Help Desk Application
Help Desk Course Syllabus
Individual Portfolio Requirements
Individual Learning Endeavor Description (Infographic)
Individual Learning Endeavor SMART Goal Planning Sheet
Individual Learning Endeavor Presentation (Mid-term/Final exam)
Help Desk Blogging Rubric
Blogging Tips
WIRED- 5 Steps of Great Customer Service
BHS Teacher Profile
Educational App Review Guide

Help Desk is an exciting program to be a part of at Burlington High School. Upon completion of the program, students will have gained authentic experiences which they can include in a digital portfolio and share with a college admissions officer and/or a potential employer. Take a look at all that Help Desk has to offer to students:

Questions about starting a student-run technology support team at your school? 

After looking through the resources on this blog, if you have additional questions, please feel free to connect with
Jenn Scheffer, Burlington High School Instructional Technology Specialist, at jscheffer@bpsk12.org or find her
on Twitter at
@jlscheffer or on Google+.

We are happy to answer any questions you have about creating and maintaining a student run technology support team.
We are available to chat via Google Hangout, Skype, or can arrange for an in-person visit. 

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5 thoughts on “About

  1. I love how you guys made this and how your keeping up with everything and to do how-to’s. I would not have guessed you already got on top of Windows 8. This is very interesting.
    – Kudos from a student in Palm Beach County School District.

  2. Your followers are global, Jenn. I’m particularly impressed with the copious amounts of former students who are so appreciative of all of the vital content, strategies, skills and knowledge which they’ve acquired being students in your classes throughout your many years in the pedagogy. You’re preparing them for lifelong learning in the 21st century learning economy. Their success truly rewards you in return. Thanks for your ardent investment into your students and staff here at BHS. Cheers to your success!!

  3. Pingback: Awesome Examples of Alternative Assessments | Higher Order Teaching

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